Answers to Frequently Asked Questions

1. Do I need to make any changes to my telephone service or service provider?
2. Can I dial this local access number from any phone in my house?
3. If this access number sends all toll calls to KallCent$, will I ever have to pay for a toll call to my local phone company at their rates?
4. Can I use KallCent$ with a cellular or PCS phone?
5. Can I have more than one number on my KallCent$ account?
6. How do I add another phone number(s) to my KallCent$ account?
7. Can I have my business use KallCent$?
8. What are the 800 numbers?
9. How do I change my billing address?
10. I don't have a credit card. Can I still use your service?
11. Will you mail bills to me upon request?

No, you don't need to change anything. You can use the same phone service provider and you don't even need to change your long distance company.

You can dial in to our low cost network from any phone that is connected to the phone line registered with KallCent$. If you only have one phone line in your house, then yes, you can call from any phone. If you have two or more phone lines, i.e. telephone numbers, you will need to register each of them if you want to be able to make calls from all phones in the house.

Yes, you might have to. In some areas of the country, there are local toll calls for which you do not need to dial 1 first. If you only dial a seven digit number and it is a toll call, your local phone company will charge you for it.

Yes, in most cases you can. KallCent$ works with many cell phone providers and with Sprint PCS phones. All you have to do is set up an account giving us the phone number of your cellular or PCS phone. Periodically we find some cell phones that cannot use this service.

Yes, you may. There is no limit to the number of numbers you can have on your account.

You can add another phone number to your account by logging on to the KallCent$ Web site at www.kallcents.com and then logging into your personal account. Once in your account, there is an item on the menu on which you can click that will take you to the page where you can add phone numbers to your account, or call customer service.

YES! KallCent$ works with both residential and business lines.

• The phone number for KallCent$
  Customer Service is 1-800-359-3503.
• The fax number for KallCent$
  Customer Service is 1-800-949-5255.
• The phone number for KallCent$
  Sales is 1-800-516-9992.
• The fax number for KallCent$
  Sales is 1-800-516-9993.
• You can also reach KallCent$
  Customer Service by email at KallCents@itltd.net.

You can change your billing address by logging on to the KallCent$ Web site at www.kallcents.com and then logging into your personal account. Once in your account, there is an item on the menu on which you can click that will take you to the page where you can change your address, or call customer service.

We are currently only offering KallCent$ to credit card customers unless your monthly bill is over $100, in which case you may be a cash customer. You may call our Sales department at 1-206-479-5284 or toll free at 1-800-516-9992 for details.

You can easily print out your call detail from your personal account Web site. We will mail invoices for an additional fee of $2 a month.